About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

At Phorest, payments are central to how our customers run and grow their businesses. We’re looking for a Payments & Risk Operations Senior Manager to lead the strategy and evolution of our global payments and risk operations, ensuring we deliver a seamless, secure, and scalable payments experience across all regions.

This is a senior leadership role with significant global scope. You’ll work cross-functionally with Product, R&D, Commercial, and Customer Operations to embed payments into every stage of the customer journey, while enabling regional teams to perform at their best.

You’ll lead a small, high-impact team of specialists and influence teams globally to drive operational excellence, reduce risk, and support Phorest’s continued growth.

What You'll Do

• Define and evolve the global Payments & Risk Operations strategy and operating model

• Partner with Product and Commercial teams to support rollout of PhorestPay features across regions

• Lead payments partner strategy, governance, and performance management

• Improve onboarding, support, and risk processes through automation and optimisation

• Use data and insights to drive operational decisions and performance improvements

• Establish strong incident management and risk mitigation frameworks

• Enable and influence regional teams to deliver consistent, high-quality payments experiences

• Lead and develop a team of payments specialists

What You'll Bring

• 10+ years in payments, fintech, risk, or global operations, including people leadership experience.

• Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions.

• Proven ability to design and scale global operating models, processes, and automation.

• Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems.

• Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes.

• Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments.

• Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes.

• Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement.

• Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication.

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.