About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair & beauty salons and medi aesthetic clinics across the globe - including Ireland, the UK, Germany, USA, and Australia - processing 7 million appointments a month. We are the number one software brand for premium independent salons, and our next goal is to become the definitive platform upon which the entire industry builds its future.

The Opportunity

As Staff Product Researcher, you’ll be Phorest’s go-to expert for understanding our customers. This is a high-impact IC role for someone who loves to work with full autonomy and wants to see their insights directly shape the future of the business. You won't just be "doing research" - you’ll be identifying the big market opportunities that will define our growth for years to come.

Working across global regions and different parts of the product, you’ll be the bridge between deep customer evidence and our senior leadership team. Your goal is simple: ensure that every big move we make is backed by a real understanding of the people using our software.

What You'll Do

Influence our long-term direction

• Act as a strategic advisor: Work closely with our senior leadership to challenge assumptions and shape how we frame customer problems.

• Focus on what matters: Make sure our research isn't just "interesting," but actually helps us move the needle on things like global growth and customer retention.

• Represent our work: Act as the lead voice for product research at Phorest, sharing our insights internally and connecting with the wider research community at industry discussions and events.

Solve the toughest puzzles

• Take on the "unknowns": Lead the product research for our most complex projects, like entering new countries or changing how we price our product.

• Build clear paths forward: Create product research plans that work across different global regions, turning messy data into a clear plan of action.

• Support the team: Help senior colleagues work through their own tricky research problems, acting as a sounding board and helping clear any hurdles in their way.

Level up how we work

• Set the standard: Define what high-quality product research looks like at Phorest, from how we gather data to how we tell the story of our findings.

• Make insights stick: Build simple systems so that anyone in the company can easily find and use what we’ve learned about our customers.

• Coach and mentor: Spend time helping our mid-level and senior product researchers grow their skills and learn how to make their work more impactful.

Who You Are

• You have 9+ years of experience in UX, product, or market research, ideally within a B2B SaaS environment.

• You have a proven track record of influencing senior leadership and moving the needle on company-level strategy.

• You possess exceptional data visualisation and narrative skills, turning complex behavioral patterns into compelling stories that inspire confident decision-making.

• You demonstrate the ability to lead through influence, resolving blockers for others and guiding senior peers through complex methodological challenges.

• You can break down complex customer ecosystems into actionable frameworks that cross-functional teams (Engineering, Design, GTM) can execute on.

• Having deep domain knowledge of the salon and spa industry is a plus

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.