About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

Quality is critical within the company to ensure customer satisfaction and retention, driving growth, and helping clients extract maximum value from our products.

We are looking for a QA Engineer to join our existing Front of House (FoH) team within the Salon Ops pillar. This group builds and runs the core salon workflows that keep salons operating smoothly day to day. As well as Front of House, it’s made up of cross‑functional teams including Reporting, Phorest Go, Salon Management, and Integrations & Partnerships.

You will be a key member of the new FoH team, automating test suits and bulletproofing the future of our world-class products. This is an exciting opportunity for someone who wants a new challenge, where you’ll bring your experience to a supportive, growth mindset environment that will enable us to achieve our goals.

What You'll Do

• Be hands on testing new features and performing regression tests for various services

  • Design, develop and execute both manual and automated tests to verify the functionality of the system

  • Develop regression automated test suites

  • Identify, report and track issues to resolution

  • Help developers reproduce errors, and ensure that defects are fixed

• Work closely with product managers, designers and developers 

  • Participate in stand ups, plannings, backlog sessions etc. for team’s projects

  • Be responsible for signing off the feature to be released

  • Analyse features during the design and development process to point out weaknesses or ambiguities

  • Create test plans and overall be responsible for test management

  • Review stories and create bugs when needed

• Be a quality advocate on the team ensuring quality is a responsibility for all members of the team 

• Never stop learning, pursue latest technologies, seek for best solutions

• Challenge the norm and won’t be afraid to voice your opinions

• Join a group of highly skilled QA engineers continuously looking to improve the quality strategy across the org.

Who You Are

• 2+ years experience in software quality assurance

• Excellent manual testing skills and out-of-the-box ad hoc testing skills. 

• Experience in writing clear, concise and comprehensive test plans and test cases

• Experience with Agile development methodologies and working in a cross-functional team environment

• Excellent analytical, problem-solving, and communication skills

• Curious mindset & detail oriented

Nice To Have:

• An ISTQB® Foundation Level certificate

• Automation testing experience 

• Experience using Playwright and/or Cypress to write automated tests

• Experience with Looker CI features and validators a bonus

• Knowledge of CI/CD process and how testing can be brought in there

• Github experience

• Performance and security testing experience or interest

• Experience working in the salon or beauty industry

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.