Grow Team Lead - UKI (10-month FTC)
About Phorest
Phorest Software is a rapidly growing tech company on a mission to help the beauty industry thrive. Our software empowers premium salons, spas, and aesthetic clinics around the globe with a suite of tools designed to enhance client experiences, streamline operations, and drive business growth. With a presence in the heart of the beauty industry, we are committed to fostering innovation, excellence, and community. At Phorest, we don’t just build software—we build success stories.
The Opportunity
As Grow Team Lead UKI & UAE, you will be fully accountable for the region’s churn rate and average bill. You will create and drive strategic team initiatives that increase utilization of our key features, which in turn will increase the Net Retention rate of the region.
In this role, you will be completely client-centric—when our salons are successful, we are successful!
This is a 10-month fixed term contract covering for a maternity leave.
What You'll Do
Team Leadership: Leading a high-performing, target-driven team of Success Managers.
Target Ownership: Owning the Churn, Downsell, and Net Retention targets for the UKI & UAE regions.
Strategic Implementation: Fully empowered and accountable to develop and implement strategic plans to increase Net Retention of the UKI region (decreasing churn and increasing revenue drivers).
Internal Partnership: Partnering with other teams across the UKI and other regions (e.g., BIU / Product Marketing) to ensure the team has everything they need to be successful.
Performance Reporting: Leading and driving communications on team performance to the Exec Team and Country Managers, with the ability to add context and suggestions on how to improve performance.
Best Practices: Constantly identifying best practices that will improve the team and essentially make our clients more successful.
Hiring: Leading the recruiting and hiring process of new employees for the team.
Development: Working with the Manager of Customer Success on coaching initiatives and development plans for the team.
Who You Are
Client-Centric: You must be client-centric—when our clients are successful, we are successful.
Experienced Leader: 3+ years of leadership experience, preferably leading a revenue-generating or customer success team.
CS Expert: Deep understanding of Customer Success best practices.
Data-Driven: Ability to forecast and understand revenue impact based on utilization and retention metrics.
Leadership Skills: Excellent leadership and people management skills.
Industry Interest: A genuine passion for the hair and beauty industry.
Strategic Mindset: The ability to think critically and strategically.
Benefits
🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
🦸♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.
🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
🏠Moving house? Phorest employees get 3 moving days.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
- Department
- Customer Experience
- Role
- Grow
- Locations
- Ireland, UK
- Remote status
- Hybrid
We believe you will like it here
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Innovation at Scale
Phorest is at the forefront of technological innovation. Join us and work on cutting-edge projects that challenge you to think outside the box and bring your boldest ideas to life.
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Meaningful Impact
Your work at Phorest will impact millions of users in the beauty industry. From small salons to large enterprises, your contributions will shape how businesses operate and thrive.
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Collaborative Environment
We believe in the power of collaboration. You'll be part of a diverse and inclusive team that fosters a culture of learning and growth.
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Flexibility
We understand the importance of work-life balance. With flexible work arrangements, you can excel in your career while maintaining a healthy lifestyle.
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We Grow Our Own Timber
At Phorest, your development matters. We provide ample opportunities for skill enhancement, career advancement, and attending industry events like ShipitCon.
A unique company culture
Our corporate culture reflects our character and personality as a business. When we ask our team what they enjoy most about Phorest and their job, our culture has almost always been the answer.
And at Phorest, everyone has a role to play in shaping and nurturing that culture. We radiate positivity. We want everyone to feel welcome and supported to be fully involved at work.
About Phorest
Phorest is more than a software company. We’re a community of people united by a shared mission to help build a stronger and more resilient Beauty industry. While our platform supports salons around the world, it’s our people who bring that mission to life every day.
Founded in 2002, Phorest has grown into a place where people can do meaningful work, learn from one another and make a real impact. We believe in developing our own talent, supporting personal and professional growth and creating an environment where everyone has the space to thrive. Collaboration, mentorship and continuous learning are at the heart of how we work.
At Phorest, we’re driven by purpose, grounded in our values and proud to play a part in shaping the future of the industry, together with the community we serve.
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