About Phorest

Phorest is a global SaaS company powering over 10,000 salons and spas worldwide. Our mission is to help salon owners succeed by providing a comprehensive salon management platform that goes beyond software—offering tools for growth, retention, and success. We are passionate about customer success, continuous learning, and building lasting relationships.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

As a Success Manager at Phorest, you’ll act as a strategic partner for a portfolio of salon, spa and clinic owners, guiding them through their customer journey and ensuring they are equipped to get the most value from Phorest’s products and services. Your goal is to drive product adoption, customer satisfaction, and long-term retention.

What You'll Do

• Client Relationship Management
  Build trusted relationships with salon owners and decision-makers, acting as their primary point of contact for strategic support.
  

• Onboarding & Education
  Support clients post-onboarding by helping them embed Phorest into their business workflows, aligning platform features to their business goals.
  

• Value Realisation
  Regularly conduct business reviews, training sessions, and proactive check-ins to ensure clients are seeing and understanding the value of Phorest.
  

• Product Expertise
  Maintain strong knowledge of the Phorest product suite (including Online Booking, Ads Manager, SMS Campaigns, Reporting, and Payments tools), and support clients in utilising the right tools for growth.
  

• Churn Prevention
  Spot early signs of disengagement and lead proactive initiatives to re-engage clients or resolve issues that may lead to churn.
  

• Commercial Awareness
  Identify upsell opportunities aligned to client goals and collaborate with Sales and Support teams when appropriate.
  

• Cross-Functional Collaboration
  Work closely with Product, Support, and Marketing to relay client feedback and advocate for improvements and new features.

Who You Are

• 2+ years in a customer-facing role such as Customer Success, Account Management, or Sales (SaaS experience preferred).
  

• Strong interpersonal and communication skills with a passion for helping others succeed.
  

• Ability to analyse client usage data and translate insights into actions.
  

• Experience managing a portfolio of clients, ideally within a subscription-based business.
  

• Proactive, organised, and confident in navigating difficult conversations.
  

• Comfortable with technology and quick to learn new systems.

• Background in the salon industry or beauty sector is a plus.

What You’ll Bring

• A client-first mindset: you genuinely care about client outcomes.
  

• Drive and autonomy: you take initiative and manage your time effectively.
  

• Curiosity and growth mindset: you're eager to learn and develop professionally.
  

• Team player: you work collaboratively and contribute positively to team culture.

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.