About Phorest

Phorest Salon Software is a rapidly growing tech company on a mission to help beauty businesses thrive. Our software empowers premium salons, spas, and aesthetic clinics around the globe with a suite of tools designed to enhance client experiences, streamline operations, and drive business growth. With a presence in the heart of the beauty industry, we are committed to fostering innovation, excellence, and community. At Phorest, we don’t just build software - we build success stories.

The Opportunity

We are looking for a highly organized, proactive, and strategic-minded Executive Partner to join the Phorest team and support our COO.

You will play a key role in driving operational efficiency, managing strategic initiatives, and ensuring the successful execution of projects across regions and supporting departments. You will work closely with the COO to coordinate priorities, streamline workflows, and keep projects on track.

This role is ideal for someone with a strong background in project management, excellent communication skills, and the ability to work independently while navigating fast-paced, dynamic environments with confidence and problem-solving finesse.

What You'll Do

Strategic Project Management & Coordination

• Partner with the COO to ensure strategic projects are executed effectively - on time, within scope, and within budget

• Plan, track, and manage multiple cross-regional projects, maintaining timelines, schedules, and deliverables

• Coordinate resources, meetings, and documentation to ensure seamless project execution and stakeholder alignment

• Ensure best practices in project management are followed and drive continuous improvement in execution workflows
  
  

Insight & Strategic Planning Support

• Conduct data gathering and analysis to support informed decision-making at the executive level

• Prepare reports, presentations, and briefs for internal and external leadership audiences

• Assist in crafting and tracking strategic and budgetary plans, providing progress updates and recommendations

• Organise strategic planning sessions, ensuring stakeholder preparedness and material availability
  
  

Cross-Functional Collaboration & Operational Efficiency

• Act as a liaison between the COO and other departments, aligning on priorities and facilitating effective collaboration

• Support identification and resolution of operational bottlenecks and process inefficiencies

• Promote interdepartmental information flow to enable project success and strong team cohesion

• Drive initiatives that improve operational workflows and enhance organisational performance

Executive & Administrative Enablement

• Provide executive-level support to the COO including calendar management, meeting coordination, and agenda preparation

• Organise travel, conferences, and events such as regional gatherings and clients events

• Ensure the COO is consistently equipped with the necessary tools, information, and logistics for strategic engagements

Who You Are

• 5+ years of experience in project coordination, strategic operations, or executive assistance in fast-paced environments

• Degree in Business Administration, Project Management, Operations, or a related field

• Proven track record of managing cross-functional projects and driving measurable results, ideally within a SaaS or tech-focused environment

• Proficient in project management tools (e.g., Asana, Trello, Monday.com)

• Strong working knowledge of Google Workspace (Docs, Sheets, Slides) and familiarity with data analysis tools

• Proactive and resourceful approach to taking ownership and solving challenges as they arise

• Strong communication skills with the ability to engage confidently with executives, cross-functional teams, and external stakeholders

• Adaptable mindset with the ability to shift priorities and remain effective in fast-changing environments

• High attention to detail with a consistent focus on delivering accurate, high-quality work

• Collaborative and dependable team player who contributes positively to group dynamics and shared goals

Nice To Have

• Certifications such as PMP or Agile methodologies 
• Experience in the salon or beauty industry
• Understanding of strategic planning processes and performance tracking
• Familiarity with CRM systems (preferably Phorest or similar)

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.