About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

Are you highly motivated, driven and looking to hit the ground running in a challenging and rewarding role? Great! We are looking for someone who is passionate first and foremost about data migrations, but is also customer-focused and able to learn quickly.

As a Junior Data Migrations Specialist, you will have an impact from day one in reporting on and improving the data migration process. You will be responsible for onboarding new clients to the Phorest platform with as much of their previous data as possible. You will use critical thinking skills to address and remedy any issues during the migration process. You will collaborate with Sales and Onboarding on a daily basis to ensure client expectations are met. There will also be a collaboration with our Product team to map out developmental improvements to the process.

What You'll Do

• Proactively develop and maintain technical expertise in relation to our products and servicesBreakdown competitor software databases

• Write SQL queries to extract data

• Improve upon existing processes to expedite workflow

• Document and update migration process for new and existing softwares

• Collaborate with Sales and Onboarding

• Manage customer data correction requests

• Carry out data quality checks

• Any other reasonable duties as required by Management

Who You Are

• B.S. in Computer Information Sciences or similar discipline

• Experience in Windows and Mac operating systems

• Experience in MS Office packages, in particular Excel

• SQL Query writing experience in a professional environment

• Comfortable writing joins, unions and other functions

• Familiar with MySQL, Access, and Oracle Databases

• Ability to work under pressure with tight deadlines

• Problem solving skills, and can investigate and assess issues quickly

• Energy and drive to learn to use technology to improve processes and solve problems under your own direction

Nice To Have

• Customer Service experience in a technology or SAAS environment

• Exposure to Postman

• Can read and understand Python syntax

• Has worked with simple API structures for web-based applications

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.