Hiring Location

This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

• USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
• Canada: Ontario, Quebec

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

We’re looking for a Payments Operations Specialist to join our growing team. In this role, you’ll support the day-to-day payments operations for North America, including handling customer inquiries, monitoring fraud metrics, managing chargebacks, and assisting our onboarding, customer service, and sales teams. You’ll also work closely with our global payments team to become an expert in PhorestPay and the broader payments industry.

As a regional subject matter expert, you’ll share insights and best practices with your team while contributing to our global payments operations, commercial, and product strategies. You’ll also collaborate directly with external payments partners to enhance our processes and improve customer experiences.

If you're a proactive problem-solver who thrives in a fast-paced environment, we’d love to hear from you! At Phorest, we’re committed to fostering a diverse and inclusive workplace where every team member’s contributions are valued.

What You'll Do

• Triage and resolve customer payment issues in a timely and efficient manner by working with internal teams and external partners

• Support our Onboarding team to set up Phorest Pay for salon customers

• Manage chargebacks to ensure customer representments are filed on time with sufficient information

• Monitor fraud metrics for the North American market

• Support training for sales and support teams on Phorest Pay for North America

• Collaborate with the Phorest Pay global operations, commercial and product teams to escalate customer requests and pain-points, and help roll out new fixes and features

Who You Are

• (Nice to have) 1+ years of experience in payments, risk or treasury operations at a merchant, payments processor, platform/marketplace, gaming/gambling or tech company

• Customer support background is a significant advantage

• Strong communication and interpersonal skills, with the ability to work collaboratively with other teams

• Ability to work independently and manage multiple projects simultaneously

• Naturally curious with a problem-solving mindset, always digging deeper to understand the 'why' behind complex issues

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.