About Phorest

Would you like to help create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in the Ireland, UK Germany, Australia, Finland, the USA and Canada. The platform supports hundreds of thousands of professionals every day and millions of consumers.

Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite, to staff apps to payments. We are also help salons provide their end customer with an amazing experience through custom native apps, eCommerce and online bookings. Why? Because we want to help salons find their dream clients and keep them coming back for more.

The Opportunity

We’re looking for a Head of Product Operations to lead and optimise our Product Development roadmap. This pivotal role is crucial in shaping operational roadmap planning, overseeing release and launch strategies globally, and aligning with regional teams to maximise the value our customers experience worldwide.

You will champion and lead efforts to improve processes, nurture cross-functional collaboration with key stakeholders and ensure our Product Teams are equipped to deliver high-impact solutions effectively. This includes managing team capacity planning and overseeing the successful delivery of Phorest’s product development efforts.

The Head of Product Operations reports directly to our Chief Product Officer (CPO) and is a member of the Senior Management Group, representing the Product team.

What you will do

• Roadmap Process and Program Management

  • Create and execute the roadmap program, including managing cross-team dependencies, risk monitoring, and project planning for effective roadmap delivery

  • Collaborate with key stakeholders within product and engineering teams to develop contingency plans for critical risks like resource shortages, timeline delays, or other dependencies

  • Conduct regional input and escalation sessions

  • Own and optimize the roadmap process with a quarterly refresh

  • Manage the roadmap communication, ensuring execution tracking and reporting

  • Collaborate with the Director of Engineering to report progress to the company's leadership team

• Release Planning and Go-To-Market (GTM)

  • Oversee the product readiness function to prepare for successful releases

  • Engage in operational planning with regional teams to ensure alignment with local rollout and Go-To-Market plans

• Product Operations

  • Drive operational efficiencies within the product team

  • Implement and maintain tools and systems to support product team workflows

  • Monitor and track impact measures across all R&D teams, delivering a monthly ROI impact report

• People and Culture Leadership

  • Lead, coach, and develop a small, high-performing team. Ensure regular feedback, performance reviews, and career conversations are conducted to champion our culture and foster professional growth

  • Serve as a culture ambassador by contributing to our collaborative work environment with a shared sense of purpose. We foster an environment where communication, teamwork, and collaboration are rewarded

Who you are

• Over 6 years experience in Product Operations, Project/Program Management, or a related senior management role in a SaaS or technology-focused environment

• Passionate about operational excellence, with experience in implementing processes that streamline workflows and enhance productivity for product or technical teams

• Proven track record of effectively collaborating with key stakeholders at various levels across different teams/functions

• Previous people leadership experience

• Strong understanding of software development processes, agile methodologies and product development frameworks

• Analytical skills with the ability to distill complex information into clear, actionable insights

• Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. 

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.