About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software application, PhorestGo mobile app for salon staff, online bookings links for salons, and custom native apps for salons. PhorestPay is our integrated payments solutions for salons and staff, enabling online appointment bookings, gift card purchase and redemption, e-commerce sales, point-of-sales payments and industry leading solutions for tipping and paying self-employed staff.


The Opportunity

We are looking for a Payments Risk Operations Strategist to join our growing payments team. This is a new global role, and will be responsible for building payment risk operations, driving process improvements and developing payment risk knowledge across the company. You will be reporting directly to the Global Head of Payment Operations, and working with the payments team to become an expert on PhorestPay and the wider payments risk landscape.

You will be the go-to person for payment risk operations, sharing best practices and setting up processes with the payments team and regional teams, while also working directly with our external partners.

If you are a self-starter who enjoys working in a fast-paced environment, we invite you to apply for this exciting opportunity. At Phorest, we are committed to creating a diverse and inclusive workplace, and we value the contributions of all our employees.

What you will do

• Identify credit, fraud and compliance risks and trends, and develop mitigation strategies

• Lead implementation of third-party fraud solutions, and manage these partnerships

• Create scalable chargeback representment and arbitration process for all regions; manage chargeback rates and Notifications of Fraud

• Refine existing fraud rules on for each region and develop new rules based on fraud patterns, new typologies, etc.

• Develop a risk tiering for new and existing PhorestPay salons, and work with product and engineering to develop risk controls

• Support sales, onboarding, support and other customer-facing teams to develop an understanding of risk across different regions and salon business models

• Derive insights and actions from risk metrics (third-party and internal data)

Who you are

• 4+ years in a risk operations role at a fintech, payment services provider, gaming/gambling company, marketplace/platform operator, bank, merchant

• Deep understanding of fraud, financial crime, AML/BSA, SCA/PSD2

• Proven ability to detect and analyse fraud patterns

• Strong communication and interpersonal skills, with the ability to work collaboratively with other teams.

• Ability to work independently and manage multiple projects simultaneously

• Interested in and curious about developments in payments and risk, with a desire to become the payments risk expert for the Phorest globally, by staying on top of industry developments, customer behaviour and regulatory changes

• Preferred: experience with SQL, Looker, Stripe, commercial fraud prevention tools

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.