Customer Support Agent (Tue-Sat/ PST Timezone)
This is an ideal position for someone who enjoys investigating, problem-solving, and loves interacting with people.
The Opportunity
We are seeking a motivated and detail-oriented Customer Support Agent to join our US Support Team located in the PST time zone! This is an ideal position for someone who enjoys investigating, problem-solving, and interacting with people on a daily basis. Use your experience to diagnose and troubleshoot basic queries, as well as your customer service skills to answer questions on everyday software functions via phone and email.
What you will do
Become an expert in our salon management software and get to know the daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's technical and customer service-related questions.
Deliver top-notch personal and friendly customer support to our clients
Be the voice of the client and provide product feedback internally
Escalation of critical issues
Collaborate across teams to ensure client’s needs are met and their issues are resolved quickly
Answer live incoming calls from clients to resolve queries on the spot
Respond to emails and return call requests
Use remote access software to help with printer installations and basic network troubleshooting
What you bring
1-2 experience in the salon/spa industry or experience working in a technical support role
Availability to work Tuesday - Friday 9.30 am PST - 6 pm PST, and Saturday 7 am PST -3.30 pm PST
A quiet work environment, free from any distractions and noise throughout the duration of your shift
A basic knowledge of computers
Passion for helping clients and sharing their enthusiasm for success!
Patience and understanding when explaining complex issues to salon industry professionals
A strong sense of urgency with the ability to prioritize tasks to complete them in a timely manner
Exceptional problem-solving skills
Comfortable with taking ownership and providing guidance to clients and teammates
Strong written and verbal communication skills and enjoy speaking with clients over the phone and through email
A thorough, detail-oriented, and self-motivated mindset
Ability to work independently, as well as collaboratively
You’re driven by growth and always working toward your next goal
Nice to Have
Prior use of POS software
Experience with Zendesk, Slack, and/or Notion
Benefits
🧘Phorest currently offers a range of fully employer-paid benefits, including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
😎We like to have fun, build camaraderie through regular social events.
👯Phorest also encourages Employee Resource Groups; you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
- Department
- Support
- Locations
- USA
- Remote status
- Fully Remote
USA
We believe you will like it here
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Innovation at Scale
Phorest is at the forefront of technological innovation. Join us and work on cutting-edge projects that challenge you to think outside the box and bring your boldest ideas to life.
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Meaningful Impact
Your work at Phorest will impact millions of users in the beauty industry. From small salons to large enterprises, your contributions will shape how businesses operate and thrive.
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Collaborative Environment
We believe in the power of collaboration. You'll be part of a diverse and inclusive team that fosters a culture of learning and growth.
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Flexibility
We understand the importance of work-life balance. With flexible work arrangements, you can excel in your career while maintaining a healthy lifestyle.
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We Grow Our Own Timber
At Phorest, your development matters. We provide ample opportunities for skill enhancement, career advancement, and attending industry events like ShipitCon.
A unique company culture
Our corporate culture reflects our character and personality as a business. When we ask our team what they enjoy most about Phorest and their job, our culture has almost always been the answer.
And at Phorest, everyone has a role to play in shaping and nurturing that culture. We radiate positivity. We want everyone to feel welcome and supported to be fully involved at work.
About Phorest
Phorest Salon Software is used by 155,000+ salon professionals worldwide. Known globally for having the best salon marketing tools, Phorest leads with innovation and touches every point of the salon experience.
Founded as a technology company, today it represents so much more. In 2023, Phorest empowers the Beauty Industry to grow its businesses not just through innovation in technology, but also through personal growth mentoring and support.
Customer Support Agent (Tue-Sat/ PST Timezone)
This is an ideal position for someone who enjoys investigating, problem-solving, and loves interacting with people.
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