Finance Customer Support - German Speaking
Join Phorest in an exciting role that offers the chance to develop a career in Finance. As part of our Finance Team, you will play a key role in Credit Collections in the DACH region.
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Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.
Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.
The Opportunity
Join Phorest in an exciting role that offers the chance to develop a career in Finance. As part of our Finance Team, you will play a key role in customer service and Credit Collections for our DACH region (Germany, Austria, Switzerland).
Being a global SAAS offering we have clients located in many regions around the world, including Ireland, UK, US, Australia and Germany. This will not phase the candidate who will be looking after clients in the DACH region (Germany, Austria, Switzerland). Fluent German and strong English language skills are a must.
In this role, you will be responsible for managing client billing enquiries, client administration, and credit control, maintaining strong relationships with clients and internal teams, and contributing to the improvement of billing and internal processes. The role is based in either Cologne, Germany or Ireland (ideally Dublin commuter area) and reports to the Finance Customer Manager, who sits in Dublin, Ireland.
What you’ll do:
Manage client billing administration and respond to queries daily
Oversee Credit Collection in the DACH region
Build and maintain strong relationships with clients and internal teams
Collaborate with managers and team leaders to adhere to timelines
Handle challenging client conversations with professionalism
Plan and execute improvements to the billing and internal processes
Work on various projects with the Global Finance Team
While the primary focus of this role is on the DACH region, the successful candidate should be open to assistance and collaboration with other regions based on business needs and priorities.
What you’ll need:
2+ years of professional experience in a customer-facing role, debt collection or similar experience is a plus
A college degree in a relevant field is a plus but not mandatory
Native-level German and strong English language skills
Proficiency in Microsoft Office or Google Workspace
Experience in resolving difficult billing situations with customers, by phone and email
Excellent interpersonal and customer service skills
Strong communication, planning, and prioritisation abilities
Demonstrated ability to take ownership of tasks and responsibilities, showing reliability and commitment to the job
Ability to think outside the box and come up with creative and innovative solutions to challenges
Strong administrative skills with a robust attention to detail, ensuring accuracy and efficiency in all tasks
Capable of working independently and structuring their own schedule effectively, managing time and tasks.
Sound like you? Get in touch to ask for more information or to chat about your future with Phorest!
Benefits
🧘 Your well-being is important to us - we provide private healthcare, an employee assistance program, and a free online GP service (WebDoc).
💰 As part of our Financial well-being, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
🚵🏿 We help you travel by providing a bike-to-work scheme as well as tax saver transport tickets.
🍼 We care for your family and provide Enhanced Maternity and Paternity benefits.
🌳 We grow our own timber! We provide a great learning environment including an extensive onboarding program.
🤓 Career development is important to us. We have our own in-house Learning and Development team and many online resources including LinkedIn Learning.
😎 We don’t believe in formal dress codes. We prefer things casual.
Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.
Phorest is an equal opportunities employer and we value diversity at our company. Phorest does not discriminate on the basis of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to chat and see if you could be a great fit.
- Department
- Finance
- Locations
- Ireland
- Remote status
- Hybrid Remote
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Ireland
We believe you will like it here
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Innovation at Scale
Phorest is at the forefront of technological innovation. Join us and work on cutting-edge projects that challenge you to think outside the box and bring your boldest ideas to life.
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Meaningful Impact
Your work at Phorest will impact millions of users in the beauty industry. From small salons to large enterprises, your contributions will shape how businesses operate and thrive.
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Collaborative Environment
We believe in the power of collaboration. You'll be part of a diverse and inclusive team that fosters a culture of learning and growth.
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Flexibility
We understand the importance of work-life balance. With flexible work arrangements, you can excel in your career while maintaining a healthy lifestyle.
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We Grow Our Own Timber
At Phorest, your development matters. We provide ample opportunities for skill enhancement, career advancement, and attending industry events like ShipitCon.
A unique company culture
Our corporate culture reflects our character and personality as a business. When we ask our team what they enjoy most about Phorest and their job, our culture has almost always been the answer.
And at Phorest, everyone has a role to play in shaping and nurturing that culture. We radiate positivity. We want everyone to feel welcome and supported to be fully involved at work.
About Phorest
Phorest Salon Software is used by 155,000+ salon professionals worldwide. Known globally for having the best salon marketing tools, Phorest leads with innovation and touches every point of the salon experience.
Founded as a technology company, today it represents so much more. In 2023, Phorest empowers the Beauty Industry to grow its businesses not just through innovation in technology, but also through personal growth mentoring and support.
Finance Customer Support - German Speaking
Join Phorest in an exciting role that offers the chance to develop a career in Finance. As part of our Finance Team, you will play a key role in Credit Collections in the DACH region.
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