Would you like to help create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA and Canada. The platform supports hundreds of thousands of professionals every day and millions of consumers.

Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite, to staff apps to payments. Over €4 billion was processed in salons last year using Phorest, and each month 100’s of thousands of online bookings are created.

We also provide salons with amazing experiences for their clients through custom native apps for booking appointments and eCommerce solutions to help sell online 24/7. Why? Because we want to help salons find their dream clients and get them back more often and spending more.

🌍 The Consultations Team
Over the past year we have established a new team devoted to client consultations and the medi-aesthetic sector. Some of our clients operate in the medi-aesthetic industry, and we aim to customise our product to better suit their needs. Our goal is to create a product that supports them throughout the consultation process, from the initial client discussion to delivering the service and tracking future progress with that client. This product will have multiple use cases across various platforms, including web and mobile. Understanding these use cases and what works well for our clients in a busy salon environment will be crucial to delivering a solution that meets their needs. We are seeking a skilled product designer to join our team and help us bring this product to life.

Each team at Phorest consists of a product designer, product manager, and engineering manager who work together to determine what "good" means for their team and product. As a designer on this team, you will have the autonomy and control to shape the product vision and make a significant impact on it. You will also be supported by the product design team, which is a small group of highly skilled designers working across our suite of products. We meet daily to discuss our work, collaborate and ensure we maintain a consistent client experience across all products.

✨ The Opportunity

• You will play a critical role in shaping the future of our mei-aesthetic products.

• You will be part of an autonomous team alongside a product manager, engineering manager and a dedicated engineering team.

• You will partner with product managers to define and evolve product roadmaps.

• You will work closely with engineers as you build, iterate on, and ship ideas.

• Join a small group of skilled product designers in building exciting features across multiple platforms.

• Help us to evolve our design systems and have a big impact on product vision.

💻  What will I be doing?

• You will work in a product engineering environment, working closely with an engineering team to ensure what was shipped is meeting customer needs. You’re comfortable talking to customers, testing prototypes, and iterating on designs until you’re confident customers will be happy with your solutions.

• You will be designing new features from the initial discovery phase to shipping and iterating on feedback.

• Challenge assumptions. While Phorest has a wealth of industry experience to tap into, with fresh eyes you will still want to validate ideas with our customers, many of which are right on our doorstep, or accessible through our very active community.

• In your team you will be responsible for championing design and how your ideas or solutions address the needs of our clients.

• Through prototyping and talking to clients, you will have a real impact on determining the product roadmap via testing ideas and assumptions. Meeting and talking to clients on a regular basis.

• Bonus: We would love to find someone with previous experience working with medical or healthcare software.

🚀 What skills and experience do I need?

• You have a minimum of 6 years of professional experience in product design (UX/UI), ideally within the B2B space.

• You can quickly develop a deep understanding of who you create products for and are comfortable influencing your team's product strategy.

• Your process is well-defined and consistently leads you to successful solutions.

• You can justify decisions with data and can clearly communicate your reasoning to large groups, influencing decision making in your team and with external stakeholders.

• A good grasp of web/mobile technologies and their abilities - you don’t need to be able to ship code but understanding how your designs are put into clients hands helps to uncover the opportunities and limitations we have.

• The ability to work closely with Product Managers and Developers to get to the heart of the problems we’re trying to tackle.

• A strong understanding of information architecture, user experience, interaction, and visual design for both web and mobile.

• A well-defined visual design taste and a strong attention to detail.

• Experience designing for multiple platforms and screen sizes, using Figma to bring your ideas to life through prototyping and storytelling.

• A can-do attitude with a growth mindset and eagerness to learn.

• The ability to thrive in an ambiguous environment with a high degree of autonomy.

• Fluent English is essential.

• Having worked in the salon industry or helped to develop software solutions in a medical or healthcare environment like medi-aesthetic is a plus.

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, an employee assistance program and a free online GP service (WebDoc).

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🍼We care for your family and provide Enhanced Maternity and Paternity benefits. 

🌳We grow our own timber! We provide a great learning environment including an extensive onboarding program.

🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning. 

😎We don’t believe in formal dress codes. We prefer things casual.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.