Payments Operations Specialist - UK & Ireland
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About Phorest
Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers 11,000 hair and beauty salons in the UK, Ireland, Germany, Austria, Switzerland, the Netherlands, Finland, Australia, USA, Canada and the UAE, and the platform processes millions of appointments a month for hair and beauty consumers. Phorest is the Number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.
Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and our fully integrated payments product, PhorestPay, for online and in-person payments. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.
The Opportunity
We are looking for a Payments Operations Specialist to join our growing team. This role would be responsible for the day-to-day payments operations processes of the UK & Ireland region, including triaging support issues, chargeback representment, supporting the sales and onboarding teams, working with the product team to launch new PhorestPay features and products, and being the payments expert for the region. You will be working closely with the global payments team to become an expert on PhorestPay and the wider payments industry.
You will be the local subject matter expert for payments in the region sharing knowledge and best practices with your team, and feeding insight into our global payment operations, commercial and product teams.
What you will do
Provide support to sales and onboarding teams to enroll new salon customers to PhorestPay, including drafting sales agreements and ensuring customers are familiar with all aspects of the payments process
Confirm all new and existing customer payments rates are set up correctly on our systems, investigating and solving any mismatches or errors
Triage and resolve payment issues in a timely and efficient manner
Submit chargeback representment documentation from salons within the required timeframe.
Act as the payments expert for the region, providing expertise and guidance to other teams as needed. This includes staying on top of local payments trends/regulations and capabilities required by our payments offering.
Tracking and monitoring of all logistics in relation to PhorestPay card terminals, as well as ensuring a consistent experience for all clients
Develop best-in-class logistical tracking processes, verified and signed off by leadership
Support the launch of new PhorestPay features and products in the region
Who you are
2+ years of experience in payments or risk operations at a merchant, PSP, bank, fintech, gaming/gambling operator or marketplace/platform, with a focus on resolving customer issues, monitoring fraud, and chargeback processes.
Knowledge of local payments methods
Strong communication and interpersonal skills, with the ability to work collaboratively with other teams.
Experience with payments systems and platforms such as Stripe, Adyen, and PayPal.
Knowledge of payments regulations and compliance requirements.
Ability to work independently and manage multiple projects simultaneously.
Benefits
🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
🦸♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.
🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
🏠Moving house? Phorest employees get 3 moving days.
Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
- Department
- PhorestPay
- Locations
- Ireland
- Remote status
- Hybrid Remote
Ireland
We believe you will like it here
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Innovation at Scale
Phorest is at the forefront of technological innovation. Join us and work on cutting-edge projects that challenge you to think outside the box and bring your boldest ideas to life.
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Meaningful Impact
Your work at Phorest will impact millions of users in the beauty industry. From small salons to large enterprises, your contributions will shape how businesses operate and thrive.
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Collaborative Environment
We believe in the power of collaboration. You'll be part of a diverse and inclusive team that fosters a culture of learning and growth.
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Flexibility
We understand the importance of work-life balance. With flexible work arrangements, you can excel in your career while maintaining a healthy lifestyle.
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We Grow Our Own Timber
At Phorest, your development matters. We provide ample opportunities for skill enhancement, career advancement, and attending industry events like ShipitCon.
A unique company culture
Our corporate culture reflects our character and personality as a business. When we ask our team what they enjoy most about Phorest and their job, our culture has almost always been the answer.
And at Phorest, everyone has a role to play in shaping and nurturing that culture. We radiate positivity. We want everyone to feel welcome and supported to be fully involved at work.
About Phorest
Phorest Salon Software is used by 155,000+ salon professionals worldwide across over 11,000 businesses and counting. Known globally for having the best salon marketing tools, Phorest leads with innovation and touches every point of the salon experience.
Founded as a technology company, Phorest now represents so much more. Today, Phorest empowers the Beauty Industry to grow its businesses not just through innovation in technology but also through personal growth, mentoring and support.
Payments Operations Specialist - UK & Ireland
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