Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. 

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest sends over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.  

The Opportunity

Phorest’s Product and Development teams are growing rapidly along with our customer base. We are now hitting a stage where we want to scale up even faster to meet the huge opportunities ahead of us. You will play a critical role in that success by taking on a major area of the product and bringing it into the future to help us realise our product vision. 

Within Phorest we have autonomous teams, consisting of a product manager, a designer and a dedicated scrum team of developers to focus on one specific area of our product platform.  In this role, you will be responsible for our clients online experience - from booking appointments, online sales, our loyalty program and client native apps.  

This role involves overseeing the complete product development life cycle, researching market trends, clients needs, strategizing on emerging opportunities and taking new offerings to market.  You are responsible for the resulting customer and business impact, delivering to your product pillar’s northstar. 

The Specifics

• Contribute to and refine the Consumer strategic product roadmap, in collaboration with your Lead, for Phorest across all regions (USA, CAN, UK, IE, AUS, DACH, FI and UAE). 

• Develop a thorough understanding of the Phorest company vision and strategic imperatives, commercial KPIs and how your pillar’s products impact these. Become a master user of the product and an expert on E-Comm related features and use cases.

• Own the steady-state product performance monitoring, being accountable for the business impacts of your products, defining product KPIs and monitoring for mid to long-term impact.

• Actively meet with clients, stay current on trends and understand the needs of our clients and how salons work.

• Be the voice of the salon owner and their clients to drive the creation of the ideal client experience on behalf of salons.

• Provide easy-to-understand proposals or breakdowns of multifaceted problems to connect proposed work to clients’ problems or business opportunities.

• Engage teams and stakeholders with compelling opportunities and product vision, sharing details needed to understand value, impact and strategic fit.  

• Be recognized as an evangelist for your products, inspire others, generating momentum behind the product vision, strategy, gaining alignment and building trust.

• Be a thought partner for your Product and Engineering peers, helping to improve the teams’ processes and joint prioritisation alignment.

• While this role does not have direct line management responsibilities, opportunities to mentor and help grow more junior members of the product team exist.

What do you need?

• 3+ years of Product Management experience, preferably with experience in eCommerce.  

• The ability to independently manage senior stakeholders, involving and informing them in a way that ensures support and builds trust.  

• Clear communication skills which promote collaboration and create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience.  

• Ability to lead cross functional teams to deliver business outcomes.

• You use company and industry qualitative and quantitative data to analyze, validate and prioritize opportunities and recommendations.

• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions.  You can make recommendations and understand how best to test or validate these assessments. 

• Experience setting and tracking key metrics/outcomes for the commercial success of your product.

• A can-do attitude with a growth mindset and eagerness to learn. 

• The ability to thrive in an ambiguous environment with a high degree of autonomy

• Be obsessed with usage data and how to find the points to improve.

• Having worked in the hair and beauty industry, consumer products or mobile products is a plus.

Benefits

• 🧘 Your well-being is important to us - we provide private healthcare, an employee assistance program, and a free online GP service (WebDoc).

• 💰 As part of our Financial well-being, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

• 🚵🏿 We help you travel by providing a bike-to-work scheme as well as tax saver transport tickets.

• 🍼 We care for your family and provide Enhanced Maternity and Paternity benefits.

• 🌳 We grow our own timber! We provide a great learning environment including an extensive onboarding program.

• 🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn Learning.

• 😎 We don’t believe in formal dress codes. We prefer things casual.
  
  

Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunities employer and we value diversity at our company. Phorest does not discriminate on the basis of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to chat and see if you could be a great fit.