Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite to staff apps to payments. We are also the window through which the salon provides their end customer with an amazing experience through custom apps, eCommerce and online bookings. Why? Because we want to help salons find their dream clients and get them back more often and spending more.

The Opportunity

Phorest is looking for a maternity leave replacement for a period of 12 months starting in October 2023 for the position of product manager for the Mobile development team. In this role, you’ll be working with your product management team lead to contribute to and refine the strategic product roadmap for our mobile product, PhorestGo 2.0. Within Phorest we have autonomous teams, consisting of a product manager, a designer and a dedicated scrum team of developers to focus on one specific area of our product platform.

The Mobile team launched the brand new PhorestGo 2.0 app in June 2023, which is already being used by over 20,000 users each week and growing.

You will work with the team, as well as other stakeholders, to deliver customer value with clearly defined mid-term objectives, solving customer and/or business problems at the product pillar level. You are responsible for the resulting customer and business impact, delivering to your product pillar’s north star.

The Specifics

• Deliver and maintain the mobile vision and strategy for Phorest across all regions (USA, CAN, UK, IE, AUS, DACH, FI, UAE and NL) for the next 12 months.

• Become a master user of the product and an expert on mobile related features and use cases.

• Actively meet with clients, stay current on trends and understand the needs of our clients and how salons work.

• Be the voice of the salon owner and their clients to drive the creation of the ideal client experience on behalf of salons.

• Develop a thorough understanding of your pillar’s KPIs and how your product impacts these.

• Identify problems and opportunities through data insights, producing data driven recommendations.

• Own the steady-state product performance monitoring, being accountable for the business impacts of your product, defining product KPIs and monitoring for short to mid-term impact.

• Work with our commercial team to build relationships, align on priorities and objectives, keeping stakeholders informed of relevant progress and next steps.

• Clearly communicate progress, risks and updates effectively to stakeholders.

• Be recognised as an evangelist for your product, motivate others, communicating the value and impact of your product to others across and outside of the company.

• Be a thought partner for your Product and Engineering peers, helping to improve the teams’ processes and impact.

What do you need?

• 3+ years of Product Management experience, ideally working with mobile product development.

• The ability to independently manage senior stakeholders, involving and informing them in a way that ensures support and builds trust.

• Clear communication skills which promote collaboration and create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience.

• The ability to say no is a must, taking all feedback on board and being clear on what we can’t do so we can focus on what we need to do.

• You use company and industry qualitative and quantitative data to analyse, validate and prioritise opportunities and recommendations.

• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments.

• Experience setting and tracking key metrics/outcomes for the commercial success of your product.

• A can-do attitude with a growth mindset and eagerness to learn.

• The ability to thrive in an ambiguous environment with a high degree of autonomy

• Be obsessed with usage data and how to find the points to improve.

• Having worked in the hair and beauty industry, with consumer products is a plus.

Want to learn more about Phorest and our interview process? Check out nothingventured.rocks for our blog and insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunities employer and we value diversity at our company. Phorest does not discriminate on the basis of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.