Gainsight Administrator - Remote (to GMT +2) / Dublin
The Gainsight Administrator and Analyst is responsible for driving adoption, improving existing processes and deploying new business processes in order to improve KPIs and drive growth at Phorest.
We usually respond within three days
Would you like to help to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 9,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA and Canada and the platform processes 7 million appointments a month for hair and beauty consumers.
Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.
The Opportunity
The Gainsight Administrator and Analyst is responsible for driving adoption, improving existing processes and deploying new business processes in order to improve KPIs and drive growth at Phorest.
The role will collaborate with business functional leaders, integrators, and security teams to ensure the effective compliance and delivery of solutions while simultaneously organizing and leading the ongoing roadmap for our Gainsight deployment throughout multiple marketing and sales functions. The ideal candidate is a self-motivated, dynamic problem solver who is committed to learning and personal development, and thrives in a fast-paced environment.
What we're looking for:
Support Onboarding, Customer Success and Training Teams use of Gainsight, including assisting with new workflow creation, database management and enrichment, customer profiling, reporting and training
Work with the Customer Success team to define, build, manage, and report on the customer journey, ensuring visibility, proper handoff, and data integrity throughout the process
Configure and maintain Gainsight integrations, partnering with and providing requirements to Business Intelligence team as needed
Work with our Salesforce Administrators on effective integrations between SFDC and Gainsight.
Build and manage dashboards, reports, templates, process automation, and other configurable parts of the interface for end-users
Create reports weekly/monthly/quarterly and dashboard views as needed to empower data-driven decision-making
Work cross-functionally with teams to ensure data integrity, shared understanding, and consistency across the business and systems
Promote and train on Gainsight usage across the team
Own Gainsight roadmap, research best practices, trends and new technology and options within Gainsight and its ecosystem to increase the effectiveness of the system
Identify, define, and own implementation of new ways to enhance data quality, increase scalability, and otherwise improve performance
Manage all new user setups and deactivation, including transferring ownership of contacts/deals for deactivated users.
Deploy change sets from sandbox to production Custom report type creation, profiles, permission sets and rules
Maintain updated system documentation and Gainsight policies/procedures.
Who you are:
2+ years of experience gathering requirements, implementing, and managing Gainsight, Salesforce.com admin experience a plus
Strong understanding of the platform, with the ability to build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity.
Successful track record of business analysis support for cross-functional teams, able to compile and digest data to help team members and executives focus on the material takeaways
A demonstrated ability to understand and articulate complex requirements.
Demonstrated ability to troubleshoot issues quickly and find solutions independently in a timely manner
Advanced Microsoft Office skills and familiarity with G Suite, with a high degree of proficiency in Excel / Sheets.
Familiarity with SQL for lightweight data cleanup in Gainsight tools, and to write requirements for DBA, a plus.
Detail oriented, self-directed, and likes to multi-task in a fast-paced deadline-driven environment
Able to communicate conceptual ideas clearly and effectively
Ability to contribute individually and accomplish projects with little supervision.
Strong project and time management skills; comfortable with frequent change and short lead times
Strategic thinker who is also willing to roll up their sleeves and execute the details
Strong collaborator who can work successfully across stakeholders.
Possess high professionalism and poise and remains composed in high-stress situations.
Ability to demonstrate successful prioritization and simultaneous management of multiple initiatives.
Benefits
🧘 Your wellbeing is important to us - we provide private healthcare, an employee assistance program and a free online GP service (WebDoc).
💰 As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
🍼 We care for your family and provide Enhanced Maternity and Paternity benefits.
🌳 We grow our own timber! We provide a great learning environment including an extensive onboarding program.
🤓 Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
😎 We don’t believe in formal dress codes. We prefer things casual.
Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest.
Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
- Department
- Customer Success
- Locations
- Ireland
- Remote status
- Fully Remote

Ireland
We believe you will like it here
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Flexible working
The balance between work and private life is very important to us. We offer remote, hybrid and in-office workplaces, flexible working hours, office-free onboarding and support in setting up your home office.
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We Grow Our Own Timber
Growth is the focus in Phorest! We offer employees career development opportunities including learning and development programs, online resources like LinkedIn Learning and more!
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We care about wellness
We offer a range of benefits such as spa days, an employee assistance program and more!
A unique company culture
Our corporate culture reflects our character and personality as a business. When we ask our team what they enjoy most about Phorest and their job, our culture has almost always been the answer.
And at Phorest, everyone has a role to play in shaping and nurturing that culture. We radiate positivity. We want everyone to feel welcome and supported to be fully involved at work.
About Phorest
Phorest Salon Software is used by 155,000+ salon professionals worldwide. Known globally for having the best salon marketing tools, Phorest leads with innovation and touches every point of the salon experience.
Founded as a technology company, today it represents so much more. In 2023, Phorest empowers the Beauty Industry to grow its businesses not just through innovation in technology, but also through personal growth mentoring and support.
Gainsight Administrator - Remote (to GMT +2) / Dublin
The Gainsight Administrator and Analyst is responsible for driving adoption, improving existing processes and deploying new business processes in order to improve KPIs and drive growth at Phorest.
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