Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 8,500 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA and Canada and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to double our salon footprint to 15,000 salons, 15m monthly appointments and become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite to staff apps to payments. We are also the window through which the salon provides their end customer with an amazing experience through custom native apps, eCommerce and online bookings. Why? Because we want to help salons find their dream clients and get them back more often and spending more.

The Opportunity

Phorest’s Product and Development teams are growing rapidly along with our customer base which will double over the next two years. We are now hitting a stage where we want to scale up even faster to meet the huge opportunities ahead of us. You will play a critical role in that success by taking on a major area of the product and bringing it into the future to help us realise our product vision.

This is a senior role in the Product team, working with the Director of Product Management to drive best in class product practices and help effectively scale the team as Phorest grows. Within Phorest we have autonomous teams, which we call tribes, consisting of a product manager, a designer and a dedicated scrum team of developers to focus on one specific area of our product platform. As Product Management Team Lead - Pay, you will work with 2-3 tribes, as well as other stakeholders, to solve customer and/or business problems at the product pillar level. You are responsible for the resulting customer and business impact, delivering to your product pillar’s northstar.

In addition to leading the Pay pillar, you will lead a team of Product Managers to help them solve customer’s problems in innovative ways, through coaching and development. Product leads are also responsible for evangelizing their area of the product, driving education and adoption both internally and externally.

The Specifics

• Deliver and maintain the payment vision and strategy for Phorest across all regions (USA, CAN, UK, IE, AUS, DACH, FI and UAE).

• Being a senior member of the Product team you will be expected to work with the other leaders to help shape the future of Product at Phorest.

• Assume all line management, coaching and development responsibilities for 1-3 Product Managers.

• Become a master user of the product and an expert on pay related features and use cases.

• Actively meet with clients, stay current on trends and understand the needs of our clients and how salons work.

• Be the voice of the salon owner and their clients to drive the creation of the ideal client experience on behalf of salons.

• Develop a thorough understanding of the Phorest company vision and strategic imperatives, commercial KPIs and how your pillar’s products impact these.

• Own the steady-state product performance monitoring, being accountable for the business impacts of your products, defining product KPIs and monitoring for mid to long-term impact.

• Demonstrate strategic awareness to identify and prioritize for impact across the pillar portfolio, defining and contributing to pillar level roadmaps.

• Work with our commercial team and payments providers to build relationships, align on strategy and vision as well as manage rates, risk and compliance.

• Engage teams and stakeholders with compelling opportunities and product vision, sharing details needed to understand value, impact and strategic fit.

• Be recognized as an evangelist for your products, inspire others, generating momentum behind the product vision, strategy, gaining alignment and building trust.

• Be a thought partner for your Product and Engineering peers, helping to improve the teams’ processes and joint prioritisation alignment.

• You will guide, mentor and grow more junior members of the product team.

Who you are

• 5+ years of Product Management experience, at least 3 in a product leadership role.

• 5+ years working in Fintech or banking, with an understanding of electronic payments both online and in-store.

• Experience with compliance, operations and payment facilitation.

• Prior supplier/vendor selection and relationship management experience is a plus.

• The ability to independently manage senior stakeholders, involving and informing them in a way that ensures support and builds trust.

• Clear communication skills which promote collaboration and create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience.

• The ability to pick up on verbal and non-verbal signals.

• The ability to say no is a must, taking all feedback on board and being clear on what we can’t do so we can focus on what we need to do.

• Experience managing people who manage others and the proven ability to build team capability.

• Ability to lead cross functional teams to deliver business outcomes.

• You use company and industry qualitative and quantitative data to analyze, validate and prioritize opportunities and recommendations.

• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions. You can make recommendations and understand how best to test or validate these assessments.

• Experience setting and tracking key metrics/outcomes for the commercial success of your product.

• A can do attitude with a growth mindset and eagerness to learn.

• The ability to thrive in an ambiguous environment with a high degree of autonomy

• Be obsessed with usage data and how to find the points to improve.

• Having worked in the hair and beauty industry, consumer products or mobile products is a plus.

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme,  Pension, Life Assurance, and Income Protection.

🚵🏿  We help you travel by providing a bike to work scheme as well as tax saver transport tickets. 

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits. 

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

😎We don’t believe in formal dress codes. We prefer things casual.

Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. 

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.