The Opportunity

Phorest powers over 8,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

As a people-driven business, Phorest puts the experience of our colleagues at the heart of what we do. This manifests in our unique, people-first, positive culture and creates a workplace where people are happy - our engagement scores speak for themselves!

This is an excellent opportunity to join a fast-growing team and launch an exciting career in Phorest. You will join a group of highly motivated individuals and your mission, will be to create an environment where our innovative and passionate employees can be their best. 

What you will do

• Be a trusted partner and support managers, team leaders and your peers in creating a great place to work for people at Phorest
• Work with functions in the region and be the first point of contact for day-to-day people related queries
• Partner with the relevant manager/team leader and the global people function to implement people initiatives and solutions and to feed into the development of global strategies and initiatives
• Assist with workforce planning for the region and partner with managers and the recruitment team to identify hiring needs and find the best talent for the positions
• Help hiring managers build out their teams, manage the local recruitment needs and activities 
• Manage the employee onboarding and offboarding process locally
• Support managers and team leads with employee engagement and ensure engagement survey results are communicated on a regular basis
• Partner with managers/team leaders to retain, develop and motivate people
• Proactively identify sustainable and scalable solutions to issues
• Coach managers through people-related issues, support the functions with performance management, salary reviews and 360 feedback
• Assist with reporting and use data to inform management decisions, identify opportunities and trends
• Ensure that necessary documentation and information is accessible to the functions
• Identify and flag people risks to managers and team leads
• Develop local strategies and initiatives to support the growth of Phorest in the North American region and ensure our people are engaged and developed to meet their potential
• Partner and work with the Country Manager for North America on relevant projects to help grow the business and team
• Manage HR systems locally (Justworks) and assist with the administration of local employee benefits
• Assist with payroll prep for the team in the region

Who you are

• You have a track record of strong business partnerships within a dynamic, fast-paced, environment, ideally in a SaaS business
• You take initiative and ownership
• You have extensive experience in Human Resources / People Operations and working cross-functionally with all areas of HR
• You are a self-starter with a creative mind and track record of putting ideas into practice and assessing the results
• You have a history of cross-functional collaboration and adapting global strategies at a local/regional level
• You are a down to earth and engaging teammate; you have integrity, are assertive, and easily build trust with people; you are curious and make sure to keep up to date with the latest HR and business trends
• You have a degree in Human Resources
• Ideally, you are located in Philadelphia to enable you to work closely with the County Manager, however, we can be flexible for the right person

Benefits

🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 

💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 

🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

😎We like to have fun, build camaraderie through regular social events. 

👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. 

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.