About Phorest

Phorest powers over 8,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. Your role within the team will be to accelerate our growth across the North American Market.

The Opportunity

We are seeking a motivated and detail oriented Technical Support Agent to join our US Support Team! This is an ideal position for someone who enjoys investigating, problem solving, and interacting with people. Use your knowledge of computers and hardware to diagnose and troubleshoot basic queries as well as your customer service skills to answer questions on everyday software functions. This role is entry level into the SaaS industry and will involve both hardware and software queries.

What you will do

• Become an expert in our salon management software and get to know the
  daily functions inside and out
• Take ownership of the investigation, diagnosis, and resolution of our client's
  technical and customer service-related questions.
• Deliver top-notch personal and friendly customer support to our clients in a
  timely manner
• Provide product feedback and escalation of critical service issues

Who you are

• Working knowledge of Mac / Windows computers
• Experience with basic hardware functions such as drivers, Java updates,
  printer settings, and diagnosing computer performance issues (formal or
  informal experience is acceptable- no degree necessary)
• Exceptional problem-solving skills
• Strong written and verbal communication skills
• Excellent teamwork skills
• Be thorough, detail-oriented, and self-motivated
• Work independently, as well as collaboratively

Nice to have

• Familiarity with the Salon/Spa industry
• Prior use of POS software
• Experience with Zendesk and Slack

We live by our Values

• Serbhis Go Hiontach – Our customer service is top notch!
• Can Do Attitude – No task is too big or too small
• Growth Mindset – We’re Always learning and sharpening our skills
  #TogetherWeGrow

Benefits

🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. 

💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. 

🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

😎We like to have fun, build camaraderie through regular social events. 

👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. 

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.