Phorest powers over 8,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.
We are growing fast and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. Your role within the team will be to accelerate our growth across the North American Market.
We are seeking an enthusiastic and customer service focused Salon Support Agent with first-hand experience in the salon/spa industry to join our US Support Team! This is an ideal position for someone who enjoys speaking with people, problem solving, and using your experience in the industry to help salons succeed. This is an entry level position into the salon/spa SaaS industry with room for growth and skill building.
What you will do
Become an expert in our salon management software and get to know the
daily functions inside and out
Take ownership of the investigation, diagnosis, and resolution of our client's
technical and customer service-related questions.
Deliver top-notch personal and friendly customer support to our clients in a
Provide product feedback and escalation of critical service issues
Who you are
- Experience in the salon/spa industry
- 2+ years hands on experience using Salon Scheduling Software in salon/spa
- Exceptional problem-solving skills
- Strong written and verbal communication skills
- Excellent teamwork skills
- Be thorough, detail-oriented, and self-motivated
- Work independently as well as collaboratively
- Motivated to grow your career and learn new skills
Nice to Have
- Working knowledge of basic functions/settings of Mac and Windows
We live by our Values
- Serbhis Go Hiontach – Our customer service is top notch!
Can Do Attitude – No task is too big or too small
Growth Mindset – We’re Always learning and sharpening our skills
🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
😎We like to have fun, build camaraderie through regular social events.
👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.